Customer Support
Help with browsing, ordering, booking, messaging, and using the marketplace.
- Finding and contacting businesses
- Placing and tracking orders
- Making and managing bookings
- Using Requests & Quotes (one job or a whole event)
Back to JE Connects Available on every page
Support
How can we help?
JE Connects brings together customers, businesses, and service providers. Pick a category below to find guidance, or use the in-app Help Centre to chat with our assistant or submit a support request.
Use the in-app Help Centre
Tap the floating help button (bottom-right) on any page to chat with the JE Connects assistant or submit a support request.
More support channels
Live ChatIn-app Help Centre
Phone SupportComing soon
Email SupportComing soon
Video CallComing soon
Business / Vendor Support
Help running your storefront, catalogue, orders, bookings, and payouts.
- Setting up your business profile and storefront
- Managing products, services, and pricing
- Receiving and fulfilling orders & bookings
- Payouts, commissions, and staff access
Driver / Service-Provider Support
Help with rides, courier jobs, deliveries, and earnings.
- Registering and verifying your driver profile
- Accepting ride, scheduled, and courier jobs
- Live tracking and trip status
- Wallet, payouts, and earnings
Account & Login Problems
Trouble signing in, verifying, or accessing your account.
- Password reset and email verification
- Google Sign-In issues
- One-time passcode (OTP) problems
- Locked or unrecognised-account errors
Orders & Bookings
Issues with a specific order, booking, or rental.
- Order not received or incorrect
- Booking time, status, or confirmation
- Rental returns and periods
- Cancellations and no-shows
Quotations
Help requesting, receiving, and negotiating quotes.
- Submitting a quote request
- Comparing and responding to quotes
- Negotiating and accepting an offer
- Turning a quote into an order or booking
Payments
Charges, refunds, receipts, and invoices.
- Failed or pending payments
- Refunds and partial refunds
- Downloading receipts and invoices
- Payment-method and gateway questions
Deliveries
Delivery tracking, drivers, and fulfilment.
- Tracking a delivery
- Delivery address or timing issues
- Driver contact and live location
- Delivery fees and pricing
Rentals
Booking and returning rented items or equipment.
- Rental availability and periods
- Pickup, drop-off, and returns
- Rental pricing and deposits
- Damage or dispute concerns
Privacy & Data Requests
Requests about your personal information and privacy rights.
- Accessing or correcting your data
- Objecting to or restricting processing
- Withdrawing consent (e.g. Google Sign-In)
- Privacy questions and concerns
Account Deletion Requests
Permanently removing your account and associated data.
- Deleting your customer account (My Dashboard → Delete Account)
- Removing a business or driver profile
- What is retained after deletion
- Confirming a deletion request
Still need help?
Open the in-app Help Centre using the floating help button to chat with our assistant or submit a support request. Our team will follow up using the email you provide.
Chats (including Help Centre requests) are automatically deleted 90 days after the last message. If something may need follow-up later, take screenshots or note your reference details. Learn more